Refund policy

Returns

We do not accept returns unless the product delivered is damaged or incorrect (wrong item sent).

In such cases, please contact us within 48 hours of delivery and provide a 360° opening/unboxing video with no cuts or pauses. The issue or mistake must be clearly visible in the video itself.

The opening video must be recorded before opening the package and should show the package being opened from start to finish without any cuts or interruptions.

IMPORTANT NOTE

We do not offer returns or exchanges for the size selected by the customer.

Please check the size carefully before placing your order. For the best fit, we recommend purchasing one size larger than your regular size.

  • First-time shipping is free.

  • If a jersey is approved for return and a replacement is required, a replacement will be sent once. However, the customer must pay the applicable return shipping and outward shipping charges.

Refunds

Refunds will only be issued under the following conditions:

  • The item is out of stock.

  • The order was placed, but we did not ship the product.

Re-Delivery / Re-Shipping Policy

If a delivery attempt fails due to the customer not answering calls, providing an incorrect address, or being unavailable to receive the package, the shipment may be returned to us.

In such cases, the customer must pay the re-shipping charges to have the order sent again.

Re-shipping will be processed only after the additional shipping fee has been paid.

No Refund Policy

We do not offer refunds for failed delivery attempts, incorrect addresses, refusal to accept the parcel, or other delivery failures caused by the customer.

Customers are responsible for providing the correct shipping address and being available to receive the package.

Incorrect Address or Missed Delivery

If the courier marks an order as “address not found,” “customer unreachable,” or “delivery attempted,” it is the customer's responsibility to coordinate with us for re-shipping.

The re-shipping fee must be paid within 7 days. Otherwise, the order will remain on hold.

Pre-Ordered & Pre-Booked Products

Please note that all pre-booked and pre-ordered products are manufactured or secured specifically based on your booking.

Because these items are custom-allocated, we do not offer refunds, cancellations, or exchanges on any pre-booked or pre-ordered products once the order has been placed.

By completing your pre-booking, you acknowledge and agree to these terms.

Refund Timeline

Refund Initiation

Once your refund request is approved, the refund will be initiated to your original payment method.

Processing Time

Refunds are processed within 10–15 business days.

Bank Credit Time

After processing, the refunded amount is usually credited to your bank account within 2–7 business days.

Additional Delays

Please note that some banks or payment providers may take additional time to reflect the refund in your account.

Need Help?

If it has been more than 15 business days since your refund was approved and you still have not received the amount, please contact KitBuddy Support.